Below is a list of Frequently Asked Questions regarding our Product range including GeoVision FAQs, CCTV Camera FAQs and Power FAQ. Â If your question is not listed please call 01462 708 820 and we will be happy to answer any queries you may have.
Yes. Once an order is placed before 16:15pm we will send out your goods next day delivery. You will receive your delivery between 9am and 5pm
Standard UK delivery is £12.50. If you order is over £1000 we offer free delivery. Please call 01462 708 820 for delivery rates for outside the UK.
We use UPS, TNT or DHL depending on your requirements.
Yes. When ordering through the website you will be emailed your tracking once the order is declared "Shipped". If you order over the phone with one of our Sales representatives please specify that you require a tracking number and provide the email you would like the information sent to.
Orders are typically dispatched same day on a next day delivery.
Yes, if not all your items are in stock on request we can part ship your order.
Standard delivery time is any time up 17:30. But for your convenience, you can request Pre 10:00 and Pre 12:00 delivery times (a small surcharge will be required for this).
The first thing to do is call our Technical Support Team on 01462 708 820 (Option 2). They can quickly diagnose faults on your product and help you resolve any problems you may have. If they are unable to resolve your issue, a RMA Number will be issued and a RMA Form sent to you by Email or Fax. Simply Fill out the RMA Form and send this back with the faulty product to:
ezCCTV.com Returns Department
3 City Business Park
Please note: You MUST indicate your RMA number on the outside of the box. Failure to do so, may result in your RMA being returned to you. If you have any problems please call our Technical Support Team for assistance
You will find the product datasheets and manuals on each product page. Visit www.ezcctvonline.com
and find all the information you need. If you still cannot find what you are looking for please contact our technical support team on 01462 708 820 option 2.
To help combat damage during transit and give you the best possible service, ezCCTV use Shock Indication Stickers on their surveillance system boxes. When you receive your system from ezCCTV, please be sure to check the shock sticker before signing. If you see any red colouring in the indicator then please make sure the courier driver notes this down on his paper work. You should also immediately test the system to ensure everything is working correctly and notify us immediately should you have any problems.
Call our Technical Support team on 01462 708 820 and choose option 2 and our dedicated support team who will help diagnose the issue and support you in solving the problem. Alternately please visit our Support Fourm where you can Join our community of over 4000 users and ask your question.
Video Analytics are an advanced digital surveillance solution designed to give real time alerts on a number of real life scenarios. ezCCTV Video Analytics for CCTV offers a wide range of built in intelligent solutions designed to alert you of situations such as Intruder Entry, Missing Objects and Suspicious Objects. The advanced Surveillance Solutions from ezCCTV also include Face Detection, Image Quality Enhancer and Video Stabilization. Below is a table of the Video Analytics which are included in the GeoVision Software.
Choosing the correct CCTV Camera for your digital surveillance system is very important. The Digital CCTV Camera, together with a CCTV Lens, uses a CCD (Charge Coupled Device) sensor that captures the image and turns it into a signal that is sent to the monitor or surveillance system.
You will need to decide the following when choosing a cctv camera & lens for a digital cctv system:
1.The Digital Camera Location : Will the camera be situated Indoors / Outdoors
2.The amount or variance of light conditions for the digital cctv camera : Will the camera have to record in low-light conditions such as at night?
3.The Field of View required for the camera : How wide or narrow an angle of vision is required
4.The Focal Length - How far away objects you wish to record will be from the camera
It's always important to select the correct camera lens for your security camera so that you can be sure you capture the exact area you require. Example of how different lens sizes can change the viewing angle of a camera.
CCTV Lens Calculator
For a quick 1/3" CCD Camera you can work out the lens required using this simple method:
Distance from object multiplied by 4.8, divided by horizontal or vertical area equals the lens required.
d x 4.8 / A = L
e.g. To focus on an area 5m wide from a camera installed 20m away would be: 20 x 4.8 / 5 = 19.2. So you would need a lens with a focal length of 19.2mm
You need to understand the following when choosing a CCTV lens:
This can be one of two things:
This will relate either to the Video Storage or the System Log Storage:
In either case the following is recommended
Video Storage Location
You can select multiple folders, on multiple drives
System Log Location
Install the latest version of DirectX 9. This can be found on your GeoVision Install CD.
This may be due to the fact that the system may have a graphics card that does meet the minimum spec necessary for the DirectDraw functions (fullscreen, etc.) The graphics card is most likely an onboard graphics card, typically these are not very powerful, and take their memory from the system’s RAM.
The options available are: