Technical Support FAQ

Below is a list of Frequently Asked Questions regarding our Product range including GeoVision FAQ, Cameras FAQ and Power FAQ.

I get the error “Can’t Find Keypro” when GeoVision starts up

This can be one of 2 things:
The driver may not be installed correctly, please check Device Manager under “Sound, Video and Game Controllers”
Make sure that you have the correct drivers installed. There should be no entries under “Other Devices”
OR
The wrong software is installed for the GeoVision hardware. i.e GV600 software running with a GV250 Card.

I get the error “Recycle Empty” when GeoVision starts up

This will relate either to the Video Storage or the System Log Storage:
In either case the following is recommended
Video Storage Location
Enter System Configuration
Make sure of the following:
- Keep Days is not ticked (This is used to limit the amount of video recorded, not to maximize it)
- Recycle is ticked
- Click on Set Location
- Select a folder on a drive other than C: (Windows Drive)
You can select multiple folders, on multiple drives

System Log Location
Make sure that the Recycle box is ticked
Click on Set Location
Select the same folder that your Video is being recorded to
Exit the GeoVision system

Run the GeoVision repair database utility.

Restart the GeoVision system

I get the error “C:WINDOWSSYSTEM32AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows Applications. Choose 'Close' to terminate the application. There are a couple of Windows system files that have become corrupt or are missing”

Follow the links below, depending on your version of Windows
Unzip the file and run.
Windows XP Home
Windows XP Pro
Windows 2000

I get the error “Ordinal 11 not found”

Install the latest version of DirectX 9. This can be found on your GeoVision Install CD

I get the error “Direct Draw Create Overlay Failed”

This may be due to the fact that the system may have a graphics card that does meet the minimum spec necessary for the DirectDraw functions (fullscreen, etc.)

The graphics card is most likely an onboard graphics card, typically these are not very powerful, and take their memory from the system’s RAM.

The options available are:

- Replace the graphics card with an AGP or PCI Express graphics card. This should be either an Nvidia or ATI chipset card

- Disable the DirectDraw functions.

Click on Configure Icon

Select System Configure

Untick Enable DirectDraw Overlay

Click OK

Restart System

I cannot access GeoVision Webcam Remotely

Troubleshooting Questions:-

Do you have the correct IP address for the Geovision System that you are trying to access? On the Geovision System to go www.whatismyip.com to discover the current public IP address

If you are able to access the Webcam but cannot change the internet connection type? Check the active X settings within internet explorer on the remote PC. Enter Internet Explorer} Tools} Security} Custom Level} change all Active X related settings to either ‘Prompt’ or ‘Enable’.

If your Geovision system is connected to the internet via a router, have you opened the ports? By default these are port 80 (http); 4550 (command); 5550 (data) and 6550 (audio)

Is Windows Firewall ON? If so, create exceptions for the relevant ports (80, 4550,5550,[6550])

Is any anti-virus software or other firewall such as Norton running on either machine? If so, try disabling this software or create exceptions within the software for the ports required