gv 800 V7 - Cant login through internet exporer

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gv 800 V7 - Cant login through internet exporer

Postby hyasir12 » Sun Aug 26, 2007 3:45 pm

I have a gv 800 system v7 installed and it wont connect when i use internet explorer ( it says server connect failed when i type in the password). On the other hand when i use multicam software to connect it connects fine.

Can anyone tell me what the issue could be ?

Thank You in advance
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Postby ezCCTV Support » Wed Aug 29, 2007 10:53 am

When you say Multicam software do you mean the Multicam RemoteView
software?

RemoteView does everything through TCP port 3550

Webcam uses TCP port 80 / 4550 / 5550.

I recommend that you check your port forwards for both 4550 and 5550.

It appears that you have the forwards correctly setup for 80 and 3550.
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Thanks

Postby hyasir12 » Wed Aug 29, 2007 7:48 pm

No i mean when i login through internet explorer, it shows the first compression screen and then type of internet connections, and when i type in the user name and password it says connect failed !

I will really appreciate your help again !
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Postby ezCCTV Support » Fri Aug 31, 2007 10:50 am

On the other hand when i use multicam software to connect it connects fine.


What software is this?

I imagine this is a ports issue.

Try the following

From the GeoVision system open Internet Explorer

Go to http://www.canyouseeme.org
test each port (80 / 4550 / 5550)
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